Hotline Counselor
Apply to volunteer as a hotline counselor today!
We are accepting applications for our Fall 2024 training class!
Responsibilities:
Answer calls and respond to texts from individuals seeking help with emotional, crisis, and substance abuse issues.
Provide empathetic, non-judgmental support and accurate information to callers.
Follow protocols for various types of calls, including suicide prevention.
Document calls according to our guidelines to ensure continuity of care and appropriate follow-up.
Participate in ongoing training and development sessions.
Assist with policy development and day-to-day administration as needed.
Commit to scheduled shifts, which include overnight and weekend hours.
Training Program:
Comprehensive training is provided and required for all volunteers.
Training sessions are conducted over 7 weeks, two evenings per week from 6:00 PM to 10:00 PM, with the exact days based on availability. Training also includes a weekend session.
Training is held three times a year during the fall, spring, and summer semesters.
Benefits:
Gain valuable experience and training in crisis/suicide intervention.
Be part of a supportive community dedicated to improving lives.
Develop key skills in communication, problem-solving, and crisis management.
Potential to earn letters of recommendation for graduate school or other professional opportunities
Volunteer Testimonials
“… has been the single most influential experience in determining what I will do with my professional future. This agency has taught me more that I could ever hope to learn and I am eternally grateful for my time here.”
“I have consistently relied upon the skills taught to me during my time at Centre Helps in my work with chronically mentally ill patients. Knowing how to be an active listener, and how to reflect and reframe a conversation is invaluable.”
“Volunteering at Centre Helps was the best decision of my undergraduate career. Centre Helps surpasses all other training, including what I learned in formal college classes. I will be forever indebted for all of the skills and experience this agency has given me.”
“This has been an experience that I will take with me into every path of my life and I’m grateful to have been part of something that has benefitted so many people.”
“…prepared me for the profession that I was most interested in pursuing and gave me the confidence to take the next steps after college.”
“I am confident that I got my position at WRC (Women’s Resource Center) because of my experience at Centre Helps.”
